All bookings made with Frena Adventures are subject to these terms.
Private Ground transport (car and fuel in 4*4), Safari guide, gorilla/chimpanzee permits mentioned in the itinerary, entry cost to all parks mentioned in the itinerary, all activities mentioned (boat, rafting and so on), all meals and accommodation. This is if nothing else has been agreed.
International flights (unless special agreement), visa fees, drinks, items of personal use and tips.
If you want to make changes in your itinerary after booking we will arrange for this if it is possible. Note that the dates for gorilla and chimpanzee trekking can’t be adjusted after booking.
In the case of unforeseen circumstances (such as road closures, bad weather, security conditions or problems with hotels) FRENA Adventures reserves the right to make adjustments in the itinerary. You will off-course be informed about this as soon as possible.
We will ask you to pay 50% of the agreed fee as a down payment in connection with making the booking (this payment always includes the gorilla permits since these have to be secured right away). and the last Installment can be paid on arrival by cash. (unless other terms have been agreed). Bookings made within one month of departure must be paid in full in connection to booking. After receipt of first down payment Frena Adventures will take necessary steps to secure bookings of items specified in the itinerary.”
Payment from abroad should be done through bank transfer to our Company account. Fees for transfer are paid by the client. We accept payment in cash. Credit cards are accepted from across the world with the additional charge of 3.5%.
The animals in the parks are wild so no guarantees can be given of good sightings during game drives or trekking, but rangers and our guides will do their very best to make sure you get a great experience. FRENA Adventures reserve the right to refuse any client behaving in a way that can cause danger/inconvenience to any third party, damage to property, environments or ecosystems to continue the trip. In such a case no refunds will be made and FRENA Adventures will not be liable for expenses occurring due to termination.
We put a lot of energy into getting cars that are in a roadworthy condition. Despite this punctures, breakdowns, damage or any other delay can occur due to poor road conditions Terms & conditions that are out of our control, for this no liability can be accepted.
Any issues that occur during the safari should be reported immediately to the guide and we’ll do our best to resolve it. If an issue has not been solved to the client’s satisfaction a written complaint should be e-mailed to us no later than 30 days after finishing the safari.
FRENA Safaris can-not accept liability or pay compensation for unforeseen circumstances that are out of our control. This includes flight delays/cancellations, war/threat of war, riots, civil unrest, terrorist attacks, border closure, acts of the government, strikes, thefts, epidemics, road closure, natural disasters, extreme weather conditions, fire, technical/mechanical problems to transport due to bad roads and similar events beyond the company’s control.
It is the client’s responsibility to make sure that they have sufficient coverage with a travel insurance.
It is the responsibility of the client to insure that proper medical precautions (immunizations and so on) have been taken.